Shipping policy

Processing Time

Orders are processed and shipped on business days (Monday–Friday).

All orders will be dispatched within two business days after payment is confirmed.

Shipping Method

All orders are shipped from Japan via Japan Post international mail services.

Tracking information will be provided after shipment when available.

Delivery times may vary depending on the destination and local postal conditions.

Shipping Destinations

We ship internationally.

Shipping availability and shipping costs are calculated automatically at checkout based on your destination.

If shipping to your country is not available, please feel free to contact us.

Shipping Costs

Shipping costs vary depending on the destination and parcel weight.
The exact shipping cost will be displayed automatically at checkout.

Packaging

Each item is carefully and securely packed to ensure safe delivery.

Whenever possible, recycled packing materials may be used.
We aim to keep our packaging minimal and environmentally friendly, and appreciate your understanding.

International Shipping

Please note that customs duties, import taxes, and other fees may be charged by your country's customs office.

These charges are the responsibility of the customer.

We are not responsible for delays caused by customs procedures or postal services.

For legal reasons, we cannot mark items as gifts or declare lower values on customs forms.

Natural Crystals

All crystals are natural minerals and may contain natural inclusions, irregularities, or variations in shape and color.

Order Cancellation

Once an order has been shipped, it cannot be canceled.